System Administration Expertise
Our team of administrators and support consultants excels at L1, L2, and L3 service levels. We equip clients with top-tier tools, ensuring high-performing IT infrastructure, ‘always-on’ business applications, enhanced productivity, and increased profitability.
Optimized Infrastructure Management
Our expert-led system and network administration guarantee optimal operational connectivity with minimal downtime. We offer IO&M, monitoring, and administrative support for both classified and unclassified networks. As a Microsoft Partner, we stay at the forefront of the latest operating systems and software.
Strategic Knowledge Solutions
Effective knowledge management is vital for achieving transformational goals. At XITM, our experts have extensive experience in supporting environmental assessment and remediation, along with environmental program management. Our Knowledge Management Systems support users across federal, state and commercial clients.
IT Service Management (ITSM)
At XITM, we’re seasoned in orchestrating, transitioning, and maintaining network environments and IT services with a meticulous eye on compliance, including strict adherence to Defense Information Systems Agency (DISA) STIGs. Our expertise extends to comprehensive administration of applications, systems, and databases, serving a diverse array of agencies. By meticulously planning and ensuring smooth transitions, we facilitate the effortless adoption of optimized IT service models. We are committed to upholding the highest industry standards, emphasizing continuous monitoring and proactive issue resolution to amplify customer satisfaction. Our dedication lies in empowering organizations with efficient, reliable, and secure IT services, strengthening their operational prowess and strategic pursuits.
Responsive Help Desk Services
At XITM, our help desk is a round-the-clock IT support buddy, operating 24/7 to keep client systems running seamlessly. Following the IT Service Management (ITSM) principles and the ITIL framework, we ensure each query is met with a swift and expert response. With a proven track record, our approach is customer-focused, offering proactive support that anticipates customer needs. Experience the ease of operations with our dedicated team, ready to assist day or night. Our client’s IT peace of mind is our mission.
Agile Change Management
At XITM, we embrace an agile development approach, swiftly adapting through short sprint cycles to manage Change Management (CM) for cloud-based systems in both test and production environments. Our expertise lies in evaluating significant IT changes and process improvements across multifaceted networks, prioritizing minimal operational disruption. Every change, whether in code, equipment, or environment, undergoes thorough scrutiny by our Change Control Board (CCB).
Configuration Management Standards
XITM is dedicated to impeccable configuration management (CM) and stringent quality assurance (QA). We leverage industry-standard tools to diligently track and report configuration management standards, assuring compliance in various environments. With our expertise, clients trust that their systems are finely tuned and aligned with the industry’s best practices in configuration management.
Artificial Intelligence
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